Delivery Policy

Delivery Policy
Delivery Policy

Delivery Policy

SINGAPORE DELIVERY AND SHIPPING TERMS (Updated 28 July 2022)

  • Our delivery fee starts at S$3.00 per order and you may enjoy complimentary delivery for orders S$50.00 and above.
  • Please expect the delivery of your order within 3 to 5 working days. All orders received after 3.00PM (Monday to Friday) will be processed within the next working day.
  • We currently roast-on-demand on every Monday, Wednesday and Friday. Hence, our coffee beans and grounds will be packed on demand, subject to green beans stock, availability,company closure and public holidays. We will be in contact with the customer in the event the wait is expected to be more than 5 working days and customer's acknowledgment on the extra lead time.
  • As our coffee beans are roast to order, we are not able to accommodate coffee orders to be packed and dispatched within the same order date. 
  • Here are some of the courier options provided:
LOGISTICS PARTNERNINJAVANTLEFOOD
ModeStandardBasic
ChargesS$3.50S$4.00
Tracking NumberYes         Not Available
Estimated Delivery Date3 - 5 working days3 - 6 working days
  • Once the order is picked by third-party logistic vendor, PYROAST does not assume responsibility for any damage that happens during delivery. 


SELF-PICK UP OPTIONS

  • Please quote your Order ID Number during pick-up and enjoy a *FREE cup of coffee on us! This is only redeemable at Henderson Cafe.
  • We will notify our customers via SMS/ WhatsApp when your coffee order is ready for collection at their preferred pick-up point.
  • Here are the pick-up locations:

PYROAST@SCIENCE PARK (Cafe) 

2 Science Park Drive #01-31 Singapore Science Park 1 Singapore 118222

(Park inside the ASCENT building) Nearest MRT: Kent Ridge

Business Hours: 8am to 5pm, Monday to Friday 8am to 2pm, Saturday


PYROAST@COMCENTRE (Cafe)

31 Exeter Road #01-03 Comcentre Singapore 239732

(Park along the Killiney Road) Nearest MRT: Somerset

Business Hours: 8am to 5pm, Monday to Friday


PYROAST@JURONG(Factory)

Tan Lee Et Food Industry Pte. Ltd.

12 Chin Bee Crescent Singapore 619896

Business Hours: 10am to 5pm, Monday to Friday


*Terms and conditions apply. Only ONE (1) cup of coffee is redeemable per customer per Order ID quoted. Coffee redemption is only applicable and valid for in-store pick ups at CAFE locations, not valid for other delivery options.