Delivery Policy

Delivery Policy
Delivery Policy

Delivery Policy

SINGAPORE DELIVERY AND SHIPPING TERMS (Updated 23 October 2020)

  • Our delivery fee starts at S$3.00 per order and you may enjoy complimentary delivery for orders S$50.00 and above.
  • Please expect the delivery of your order within 3 to 5 working days. All orders received after 3.00PM (Monday to Friday) will be processed within the next working day.
  • We currently roast-on-demand on every Monday, Wednesday and Friday. Hence, our coffee beans and grounds will be packed on demand, subject to green beans stock, availability,company closure and public holidays. We will be in contact with the customer in the event the wait is expected to be more than 5 working days and customer's acknowledgment on the extra lead time.
  • As our coffee beans are roast to order, we are not able to accommodate coffee orders to be packed and dispatched within the same order date. For orders as such, you may visit our cafe at 102 Henderson Road for walk-in purchases.
  • Here are some of the courier options provided:
LOGISTICS PARTNER NINJAVAN TLEFOOD
Mode Standard Basic
Charges S$3.00 S$3.00
Tracking Number           Yes          Not Available
Estimated Delivery Date 3 - 5 working days 3 - 6 working days

 

  • Once the order is picked by third-party logistic vendor, PYROAST does not assume responsibility for any damage that happens during delivery. We will provide full packaging for each coffee pack (unless customer indicates specific request/ remarks), be it 250g, 500g or 1kg, our coffee orders will be wrapped in a box and heat-sealed on top of the usual foil bag packaging prior dispatch.

 

SELF-PICK UP OPTIONS

  • Please quote your Order ID Number during pick-up and enjoy a *FREE cup of coffee on us! This is only redeemable at Henderson Cafe.
  • We will notify our customers via SMS/ WhatsApp when your coffee order is ready for collection at their preferred pick-up point.
  • Here are the pick-up locations:

PYROAST@HENDERSON

102 Henderson Road (SproutHub) Singapore 159562

Business Hours: 10AM to 7PM, daily

Contact Number: +65 96896427

 

PYROAST@JURONG

Tan Lee Et Food Industry Pte. Ltd. | 12 Chin Bee Crescent Singapore 619896

Business Hours: 10AM to 5PM, Monday to Friday

Contact Number: +65 62681135

 

*Terms and conditions apply. Only ONE (1) cup of coffee is redeemable per customer per Order ID quoted. Coffee redemption is only applicable and valid for in-store orders, not valid for other delivery options.